Refund Policy

Due to the digital nature of the products offered by Sasha LeFleur, all sales are generally final and non-refundable once access to a download or digital file has been provided.

Please review product descriptions carefully before completing your purchase.

1. Eligible Refund Exceptions

Refunds may be considered under the following circumstances:

• You were charged more than once for the same purchase.
• The purchased file is corrupted or inaccessible and cannot be successfully replaced.
• You did not receive access to the purchased product and the issue cannot be resolved.

2. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Dislike of story themes, tone, or content.
• Failure to read the product description.
• Compatibility issues with unsupported devices or software.
• Requests made after the product has been successfully downloaded or accessed, except in the cases listed above.

3. Technical Assistance

If you experience difficulty accessing your purchase, Sasha LeFleur will make reasonable efforts to provide replacement files or alternative download access before determining whether a refund is appropriate.

4. Requesting a Refund

To request assistance, contact:

Sasha LeFleur
sasha@sasha-lefleur.com

Please include your purchase email address, order details, and a brief description of the issue.

5. Processing Time

Approved refunds, when applicable, will be issued through the original payment method. Processing times may vary depending on the payment provider and financial institution.

6. Policy Updates

Sasha LeFleur reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.